Terms of service

Last update: 16.03.2024

The purpose of this document is to define the terms and conditions under which, on the one hand, JOUVENCE SA, hereinafter called the PUBLISHER, makes the site available to its users, and the services available on the site and on the other hand, the way in which the user accesses the site and uses its services.

Any connection to the site is subject to compliance with these conditions.


Data processing manager

Cabinet de médecine esthétique La Jouvence SA
Rue de l’Hôpital 18
2000 Neuchâtel

Phone: +41 (0)32 710 19 07
Email: info@lajouvence.com


Modification of the conditions of use

The EDITOR reserves the right to modify, at any time and without notice, these conditions of use in order to adapt them to changes in the site and / or its operation.


Intellectual property

The general structure of the lajouvence.com site, as well as the texts, graphics, images, sounds and videos composing it, are the property of the publisher or its partners. Any representation and / or reproduction and / or partial or total exploitation of the content and services offered, by any process whatsoever, without the prior authorization of lajouvence.com is strictly prohibited.


Hypertext links

The lajouvence.com web site may contain hypertext links to other sites on the Internet. Links to these other resources will take you out of our site.

It is possible to create a link to a page of our site without the express authorization of the PUBLISHER. No authorization or request for prior information may be required by the publisher with regard to a site which wishes to establish a link to this site. However, the PUBLISHER reserves the right to request the removal of a link which it considers not to be in accordance with the purpose of its site.



In accordance with data protection law, all information relating to you is treated confidentially and is not passed on to third parties.


Personal data

We only process personal data if the law allows us to do so or you have given us your consent to do so. Specifically :

  • Contact / Contact Form
    When you contact us via the contact form, we store your data for the purposes of processing your request in case it is followed by correspondence. For this purpose, we need various information such as your name and email address.
    We keep the data you transmit to us until you ask us to delete it or it is no longer necessary to keep it. The validity of legal provisions such as retention periods remains unaffected.

  • Newsletter
    To send you our newsletter, we need your email address and your name. The data is used exclusively for sending our newsletter. You can revoke your consent at any time by unsubscribing via the corresponding link provided in the newsletter.
    When you unsubscribe from the newsletter, the data entered to activate your subscription will be deleted. In the event of revocation, the data already processed remains intact . If you have provided this data to us elsewhere and for other purposes, it will remain with us.

  • WhatsApp instant messaging
    On our site you can click a link that will allow you to communicate with us using the WhatsApp application. To view this content, you must first accept the specific conditions of this service provider. This includes their cookie policies, which are beyond our control. However, if you do not view this content, no third-party cookies will be installed on your device.
    By contacting us in this way, your telephone number will be stored in our WhatsApp address book. You can request the erasure of your information at any time.



  • Access rights
    You can exercise your right of access at any time. In response, you will receive information about the data about you that has been collected and in relation to the processing of your data.
    To do this, please contact the data processing manager.

  • Correction
    If you notice that your data is not correct, you can request immediate rectification by contacting the data processing manager.

  • Deletion
    You can request that your data be erased. In this case, the data concerning you is permanently deleted. This erasure takes place when there is no duty to retain the data or the data is not necessary for the execution of the contract.
    To do this, please contact the data processing manager.
  • Restriction of processing
    You can request restriction of processing if the accuracy of the personal data is contested, the processing is unlawful, the data processing manager no longer needs the data or the data subject has objected to the processing.

  • Right of opposition
    You have the right to object at any time, for reasons relating to your particular situation, to the processing of personal data concerning you. As soon as the legal prerequisites are met, the data processing manager will no longer process your data.

You also have the option of submitting a complaint to the supervisory authority, in this case the Federal Data Protection and Transparency Commissioner (PFPDT), Feldeggweg 1, CH-3003 Bern.



In addition to the data mentioned in our data protection declaration, we use technical means for various functions, including cookies that may be stored on your device when you use our sites and applications.

Cookies are text files or information stored on your device and are attached to the browser you use so that information can reach the entity that places them. Cookies cannot run software or transfer viruses to your computer, but primarily serve to make your online offering faster and more user-friendly.

To find out more about the processing of cookies on our site, please see our Cookie Policy page.


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